Pre-October 2006 entries are listed over here.

  • Tech support and me

    Tech support, especially by phone, needs to seriously screen the callers beforehand for their level of knowledge. This would save a lot of time for both sides.

    How many times have we called up tech support and had to endure going through the steps of inanity?

    Yes, I know how to reboot the computer or modem.

    Yes, I have already checked for loose plugs/cables.

    Yes, I know the difference between Windows and Mac.

some of my flickr photos